Organizations with strong writing cultures that collectively capture their knowledge will thrive with AI agents. Those who don't, won't.
Agents need context. Context lives in documents and other assets. If your company does all its thinking in meetings and hallway conversations nobody records or takes notes from, your agents start every task blind.
During my time at Stripe, I experienced what a strong writing culture looks like. We built a company that ran on writing. Memos before meetings, retros in prose, weekly 15-5 written updates, footnoted emails, decision logs, living team docs, and not many slide decks. Every team kept a record of how it thinks, and the decisions it made.
That wasn't just culture. It was infrastructure.
Now in the age of AI, I'm convinced this type of infrastructure will be critical as we all start enabling our armies of agents to get more work done alongside us.
The organizations that will win in the era of AI are the ones with the intent to capture their knowledge. Sure, tools, infra, and knowledge graphs will help — but it all starts with the right cultural intent.
Write things down. Your agents are reading.
/k